Contact Support
For gameplay issues, bug reports, or accessibility feedback, email support@quecade.com.
When possible, include your device model, OS version, and a short description of what happened so issues are easier to reproduce.
Support
Need help with Quecade?
Use this page for support contact and common questions about gameplay, hints, and settings.
Common Questions
How do swaps work?
Swaps only work one tile vertically or horizontally. Diagonal moves are never valid.
Why did my move reverse?
If a swap does not produce a valid merge, the move returns to its starting state so the board remains readable.
How do I reset progress?
Use the reset option in the in-game settings. Local stats and stored game data can be cleared from there.
How do hints work?
Hints highlight a recommended move. After free hints are used, rewarded ads may be available for more.
Before you contact support
- Check that your app version is up to date.
- Include your device model and OS version if you are reporting a bug.
- Describe what happened just before the issue appeared.